Telecom
Setting up internet after a move or switching providers? Start with your address, then compare speed, total cost and contract terms.
An attractive offer only helps if it can be installed in your home. Check your address with the provider and confirm the activation date. A socket or an existing router does not by itself confirm an active subscription.
If you rent, ask whether internet is included and who manages the contract before ordering another subscription.
Consider how many people connect at once and what they do: video calls, streaming, gaming or sending large work files. Compare upload as well as download speed.
Check the equipment and installation arrangements separately. The connection package and Wi-Fi coverage inside your home are different questions; ask whether one router suits the layout.
Find the promotional period, regular monthly charge and one-off costs. Check installation, delivery and equipment charges where these apply separately.
Ask the provider to confirm the total cost and check price-change, moving and cancellation terms. Keep the offer so you can compare it with the contract before signing.
Confirm who cancels the old contract and when the replacement goes live. If the new provider promises to cancel it through an overstapservice, keep that confirmation and check that the old contract actually ends; otherwise two bills may follow. Keep equipment-return instructions. If you work from home, plan a temporary connection in case installation is delayed.
Use the official route that matches your situation.
Content reviewed
Official information used for this guide
Consider simultaneous use and the tasks your household needs to complete. Compare several speeds and their costs rather than choosing by maximum speed alone.
Address availability must be checked with the provider. This page explains what to look for when comparing the terms.
The promotional and regular monthly charges, plus all one-off fees. Check optional extras and future price changes separately.
Choose what applies to you. There is no required sequence.